At Maia & Co, we believe that great relationships are built on open communication, trust and mutual respect.

We welcome feedback, suggestions, concerns and complaints from our clients, suppliers, community partners and anyone connected to our business. Hearing different perspectives helps us improve our services, strengthen our environmental and social impact, and ensure we continue to operate responsibly.

If you would like to raise a concern, provide feedback or discuss an issue, you can contact us:

• By email Danielle at hello@maiaandco.uk

• By telephone on 02046 187126

• In person during salon opening hours

When a concern or complaint is raised, we will:

* Acknowledge the issue as soon as reasonably possible.

* Listen carefully and gather any relevant information.

* Review the matter fairly and respectfully.

* Work towards an appropriate resolution where required.

* Communicate the outcome and any actions taken.

As a small independent business, we maintain an open and approachable culture where honest conversations are encouraged. We are committed to treating all feedback seriously and using it as an opportunity to learn, improve and create positive outcomes for our clients, our community and our business.

If something isn’t right, we want to know. By working together, we can continue to improve and provide the best possible experience for everyone who engages with Maia & Co.